Our QualityService ExcellenceUnfortunately, while a number of industry publications have published articles about industry quality, it is rare to find published standards by which to judge, benchmark or track quality. Therefore, each company must decide how much time and energy it wishes to devote to this topic as well as develop its own strategies to leverage strengths and improve weaknesses. Levy Security utilizes a number of processes intended to focus on quality of service.
Since a satisfied workforce tends to deliver quality service, Levy Security conducts an Employee Satisfaction Survey every 12-18 months. The results of the survey are examined and strategies are developed to address areas for potential improvement. Levy Security is recognized throughout the security industry for our stringent expectation of quality. Policies, procedures, and practices exist to educate and ensure the delivery of quality service. Levy monitors the level of satisfaction of those we serve by proactive monitoring through the Corporation’s Quality Assurance Program and through constant communication with our client representatives. All feedback generated by Levy is regularly shared with the Client for mutual awareness and benefit. Department Managers are evaluated and held accountable on their effectiveness in the delivery of quality services. In addition, all departments are given an annual audit to ensure compliance with the best practices as outlined in both the HRD Manual and the Payroll/Billing software training classes. Audits include the following procedures:
|
One such method is a periodic survey sent to clients from the President & Chief Operating Officer. Feedback related to service, satisfaction, issue resolution, client relations, and effectiveness of responsible operational Vice President are queried.